Returns
We want you to feel 100% confident in using our services.
That is why We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any unopened and unused products. Here’s how it works:
If you are not satisfied with your purchase for any valid reason, simply call our customer services department (01495 788300) as soon as you have received your goods and explain that you wish to return the product.
You may also contact us by email at info@privatepharma.com
No refund will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honored if the product(s) in returned intact.
IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 14 DAYS.
Refunds will be issued minus our shipping cost
Any customs charges that occurred will also not be refunded as they are due to country tax and have nothing to do with us Private Pharma ltd